IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) Software, Hardware, Services and Research Papers

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IT Service Management (ITSM)/ IT Infrastructure Library (ITIL)

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Get More Virtual with Dell and VMware vSphere

by Dell, Inc.

June 09, 2009 - (Free Research) Learn how Dell has designed and integrated the Dell EqualLogic Virtual SAN with VMware® vSphere 4.0 with to help you save money and get more virtual.

(WEBCAST)

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Automated, Integrated IT Operations Improve Efficiency and Deliver Cost Savings

by Kaseya

January 20, 2010 - (Free Research) Tight budgets and complex IT environments mean that IT operations teams must operate as efficiently as possible. Read this Q&A session with Mary Johnston Turner, research director for IDC's System Management Software service, to better understand how integrated, automated management tools can improve IT productivity.

(ANALYST BRIEF)

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Show Me the Money - How Life in the ITIL Fast Lane Can Deliver Success

by Numara Software

December 22, 2009 - (Free Research) In this white paper, authored by Numara® Software and Pink Elephant, we examine the critical role of having effective processes in driving down service costs. In particular, the paper demonstrates the importance of process and automation in helping IT executives stretch their IT budget further.

(WHITE PAPER)

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Help Desk vs. Service Desk: Which One is Right for You

by Numara Software

March 05, 2009 - (Free Research) This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.

(WHITE PAPER)

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Change Management: Reduce the Chaos by Taking Control

by Numara Software

February 19, 2009 - (Free Research) This webinar discusses the challenges in designing a change management process, defining approval workflows, and conforming to IT governances such as Sarbanes-Oxley and SAS70. It also shows you how quickly Numara FootPrints Change Management helps effectively change, ensure compliance in IT, as well as other functional areas of your business.

(WEBCAST)

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Ten Things to Consider for Rapid Implementation

by Oracle Corporation

February 12, 2010 - (Free Research) Oracle’s experts have identified ten important factors for SMBs to keep in mind when considering their software and business process needs and the narrow timeframe in which they have to work. Read this white paper for a brief analysis of each one.

(WHITE PAPER)

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IT's Role in the M&A Process

by SAP America, Inc.

October 18, 2008 - (Free Research) Read this paper to review the results of a survey that addressed IT's role in the M&A process and the blending and coherence of enterprise system data during M&A activity.

(WHITE PAPER)

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How Customers Are Cutting Costs and Building Value with Microsoft Virtualization

by Microsoft Corporation India Pvt Ltd

November 02, 2008 - (Free Research) This white paper examines how Microsoft customers are using virtualization technology to simplify their IT infrastructure, IT processes, and save money.

(WHITE PAPER)

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Windows 7 Review Guide

by Global Knowledge

May 13, 2009 - (Free Research) Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP.

(WHITE PAPER)

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ITIL V3 and the PMBOK® - Distinct but Complementary

by Global Knowledge

December 2008 - (Free Research) This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK).

(WHITE PAPER)

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