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Transforming the Customer Experience: How Four Contact Centers Did It Successfully

by inContact

September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

(WHITE PAPER)

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Adapt your contact center for increased customer satisfaction

by inContact

January 20, 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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How One Bank Improved Their Crisis Management Communications

by BlackBerry

April 06, 2012 - (Free Research) <p>In this case study, learn how a bank improved their crisis management communications with help from BlackBerry Solution.</p>

(CASE STUDY)

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How to Protect Patents with Fixed Asset Monitoring

by Sage Software

March 09, 2012 - (Free Research) Read this case study to learn how a research and development company used Sage Fixed Assets to manage their inventory and to: increase productivity with faster access to data; maximize depreciation and tax savings; and gain flexible features that ensure accuracy and timely reports.

(CASE STUDY)

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Keys to Building a Strong Business Case for ERP Software

by Exact Software

January 26, 2012 - (Free Research) In this podcast, Ray Wang, Vice President at Forrester Research, offers insight on how to build a business case for enterprise resource planning (ERP) during the economic downturn - and save money in the process.

(PODCAST)

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Unlocking growth potential in emerging markets

by ComputerWeekly.com

April 23, 2012 - (Free Research) Emerging markets offer huge potential for technology companies to expand. This report from Grant Thornton assess the opportunities in a range of emerging markets.

(IT BRIEFING)

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Enterprise VoIP Security: Potential Threats and Best Practices

by Global Knowledge Network, Inc.

March 2006 - (Free Research) As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.

(WHITE PAPER)

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Selecting VoIP for Your Enterprise

by Global Knowledge Network, Inc.

December 2004 - (Free Research) Voice over Internet Protocol is the future of enterprise telecommunications. Find out if VoIP is the right choice for your company right now. Discover the benefits VoIP has to offer and how to overcome potential pitfalls during deployment.

(WHITE PAPER)

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Sybase Customer Success: Barclays Capital

by Sybase, an SAP company

June 2011 - (Free Research) Through increased information visibility and data accuracy, Barclays Capital was able to mitigate exposure to operational and reputational risk. Read the entire case study now, compliments of Sybase.

(CASE STUDY)

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Gartner: Decide now if you will become a money-making CIO

by ComputerWeekly.com

January 2011 - (Free Research) This report from Gartner describes six distinctly different styles of "money-making CIO" that are likely to evolve between 2011 and 2020.

(ANALYST BRIEF)

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Mobile banking strategies - maximise your revenues

by ComputerWeekly.com

December 2010 - (Free Research) Juniper Research defines mobile banking as “the provision of banking services to customers on their mobile devices”: specifically we mean in the vast majority of instances “the operation of bank current and deposit or savings accounts”.

(WHITE PAPER)

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Windows 7 Review Guide

by Global Knowledge

May 2009 - (Free Research) Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP.

(WHITE PAPER)

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CW Buyer's Guide: Business Intelligence

by ComputerWeekly.com

September 2011 - (Free Research) This eight-page Buyer's Guide on Business Intelligence analyses the factors CIOs and senior IT professionals will need to consider as they plan their BI strategies.

(ESSENTIAL GUIDE)

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CW+ Gartner Research: The impact of cloud computing on suppliers in banking

by ComputerWeekly.com

July 2010 - (Free Research) Despite well-publicised concerns regarding security, compliance and data integration issues, banking institutions have begun embracing cloud computing across the services spectrum.

(WHITE PAPER)

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CW+: Mobile payments market opportunities for business

by ComputerWeekly.com

December 2010 - (Free Research) The definition of a mobile payment is often open to interpretation and can differ from source to source. Juniper Research has a simple definition of a mobile payment as “payment for goods or services with a mobile device such as a phone, Personal Digital Assistant (PDA), or other such device.”

(WHITE PAPER)

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Capturing opportunity: Cleantech business booms

by ComputerWeekly.com

May 2012 - (Free Research) Cleantech is emerging as a suitable alternative source of energy or a means of reducing consumption of expensive resources, this report from Grant Thornton reveals.

(ESSENTIAL GUIDE)

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Gartner: Five trends that will affect your cloud strategy

by ComputerWeekly.com

April 2012 - (Free Research) <p>Businesses need to keep a close eye on the evolution of cloud based services to avoid wasting money and missing out on business opportunities.</p> <p><strong> </strong></p>

(ANALYST BRIEF)

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Long-Term Data Protection and Retention: Finding the Correct Balance

by Quantum Corporation

March 2009 - (Free Research) Tape remains the most cost effective, energy efficient and reliable program technology for storing large amounts of inactive, off-line or near-line data while complimenting disk-based data protection and retention solutions. Read this paper and find out why.

(WHITE PAPER)

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Learning Computing: Why object orientated programming works.

by ComputerWeekly.com

January 2012 - (Free Research) Programming is a journey between the real world and a computer. This article explains why object orientation is currently the best way we have of making the journey.

(JOURNAL ARTICLE)

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Salary Report: Trends in IT Compensation and Certifications

by Global Knowledge Network, Inc.

May 2006 - (Free Research) Global Knowledge keeps up to date with trends in IT careers, certifications, and compensation. In this, our inaugural quarterly report, we offer a look at salaries for the top 25 IT jobs, organized by region. We also offer a look at the top certifications and in-depth analysis from our resident market research analyst.

(ANALYST REPORT)

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Advanced case management solutions for smarter decision making in banking

by IBM

October 2011 - (Free Research) Financial institutions are under pressure to make better decisions. Real-time decisions depend on access to information and the technology available to analyze it. This paper outlines an option that aggregates all of the content from across the entire organization to enable a holistic view of each case, reduce risk and support accurate decisions.

(WHITE PAPER)

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SearchSAP.com E-Guide: Implementing SAP Business ByDesign

by SAP America, Inc.

May 2012 - (Free Research) <div> <div> <p>Read this e-guide to gain an in-depth overview of SAP Business ByDesign including a case study on how a Dow subsidiary is leveraging this low cost Software as a Service (SaaS) ERP deployment model. Discover why more companies are turning to SaaS platforms as they design a more-flexible two-tier ERP strategy.</p> </div> </div>

(EGUIDE)

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Need a Modern Alternative to Your Costly ERP Software? Look No Further

by Workday

December 2011 - (Free Research) Traditional enterprise resource planning (ERP) systems are too heavy, too complex, and too expensive. Read this paper to discover an alternative ERP strategy that provides the agility, visibility and controls beyond basic accounting needed in today’s climate of constant change, increasing regulatory oversight, and instant information access.

(WHITE PAPER)

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Cloud Computing: A Silver Bullet for Finance?

by Workday

February 2012 - (Free Research) Questions regarding security, performance, privacy, risks, and actual cost and value have kept CFOs and other finance leaders from making the leap to cloud services. This paper delves into some of the risks versus the rewards of the cloud delivery model and sets out to determine if cloud computing is truly the silver bullet for finance.

(WHITE PAPER)

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Predictive Maintenance for Manufacturing - How to improve productivity, minimize downtime and reduce costs

by IBM

August 2011 - (Free Research) Avoiding unscheduled downtime and equipment failure while trying to maintain quality standards is paramount. Producing high-quality goods and optimizing resources is the ultimate goal of any manufacturing organization. Predictive maintenance, fueled by predictive analytics, helps minimize downtime and saves money. Read this paper to learn more.

(WHITE PAPER)

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