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Transforming the Customer Experience: How Four Contact Centers Did It Successfully

by inContact

September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

(WHITE PAPER)

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How to Dramatically Speed Accounting and Business Processes

by Exact Software

March 20, 2012 - (Free Research) This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.

(CASE STUDY)

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Adapt your contact center for increased customer satisfaction

by inContact

January 20, 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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Enterprise VoIP Security: Potential Threats and Best Practices

by Global Knowledge Network, Inc.

March 2006 - (Free Research) As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.

(WHITE PAPER)

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Selecting VoIP for Your Enterprise

by Global Knowledge Network, Inc.

December 2004 - (Free Research) Voice over Internet Protocol is the future of enterprise telecommunications. Find out if VoIP is the right choice for your company right now. Discover the benefits VoIP has to offer and how to overcome potential pitfalls during deployment.

(WHITE PAPER)

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Intuit QuickBase: Increase Visibility with Web-based Project Management

by Intuit QuickBase

Web-based QuickBase from Intuit offers a refreshingly powerful, flexible and affordable solution for busy teams to better manage projects, information and processes. With QuickBase, you can get and keep everyone -- team members, clients, vendors, freelancers -- on the same page with better visibility and accountability for everyone.

(ASP)

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OSPF Scaling and Summarization

by Global Knowledge

November 2010 - (Free Research) This paper examines the usefulness and goal of summarization. These goals consist of conserving RAM, bandwidth and CPU by hiding information from some of the routers.

(WHITE PAPER)

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Windows 7 Review Guide

by Global Knowledge

May 2009 - (Free Research) Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP.

(WHITE PAPER)

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Using Location Intelligence To Maximize the Value of BI

by Esri

December 2011 - (Free Research) All these scenarios share the benefits and success from incorporating business intelligence (BI) and geographic analysis into their data analytics. Read this paper to learn about this new technique, location intelligence (LI), the technologies behind it and how it can significantly improve your business.

(WHITE PAPER)

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Salary Report: Trends in IT Compensation and Certifications

by Global Knowledge Network, Inc.

May 2006 - (Free Research) Global Knowledge keeps up to date with trends in IT careers, certifications, and compensation. In this, our inaugural quarterly report, we offer a look at salaries for the top 25 IT jobs, organized by region. We also offer a look at the top certifications and in-depth analysis from our resident market research analyst.

(ANALYST REPORT)

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Prepare for the Transition to IFRS

by Sage Software

March 2012 - (Free Research) This paper provides an overview of the differences between the Generally Accepted Accounting Principles (GAAP) and the International Financial Reporting Standards (IFRS) and offers strategies for making the transition to IFRS smooth and painless.

(WHITE PAPER)

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The smart money's on IT: How the Data Center drives sustainable growth

by Dell, Inc. and Intel

August 2010 - (Free Research) This white paper describes the link between data center efficiency and business sustainability. Obtain detailed guidelines to help you make the link between these essential elements.

(WHITE PAPER)

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Increasing EDA Throughput with New Intel Xeon Processor E5-2600 Product Family

by Dell, Inc. and Intel

April 2012 - (Free Research) Purchasing new hardware may seem counterintuitive to reducing data center power costs. But server upgrades can enable significant energy savings. Learn about various hardware configurations and their key performance characteristics here.

(WHITE PAPER)

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Data Center Efficiency in the Virtual Era: Step 2 - Simplify

by Dell, Inc. and Intel

August 2010 - (Free Research) This installment, the second in a three-part series, explores how simplification extends the value of data center standardization efforts and forms a stable, efficient base that can be used to support automation.

(WHITE PAPER)

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Real World Virtualization for Your Business

by VMware, Inc.

April 2012 - (Free Research) The benefits of virtualisation are undisputed, yet many companies assume they lack the resources to deploy this technology. This ebook challenges this misconception and offers exclusive advice to help you jumpstart your virtualisation implementation.

(EBOOK)

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Virtual Environments or Cloud Computing? The Best Choice for SMBs

by Dell and VMware

January 2011 - (Free Research) There is a clear financial case that favors SMB adoption of virtual environments or cloud computing. The decision of which strategy to choose is less clear simply because the stakes are so high. This paper compares both strategies and point out the best option for SMBs.

(WHITE PAPER)

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Eguide: Healthcare Center Improves the well-being of their Data Protection

by Syncsort

April 2012 - (Free Research) Check out this brief case study to learn how one community health center was able to greatly improve backup, DR and storage operations.

(EGUIDE)

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Improving Data Center Performance through Virtualization of SQL Server Databases

by Dell, Inc. and Intel

October 2010 - (Free Research) Small and medium businesses need to support growth while wringing every ounce of value out of the investments they've already made. This paper looks at the benefits of virtualizing SQL Server databases, as well as how to get the most out of your virtual infrastructure.

(WHITE PAPER)

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User Virtualization: What It Is and How It Can Save You Money

by Global Knowledge

July 2011 - (Free Research) Virtualization is creating a whole new sense of efficiency and resource utilization in today's data centers. However, the area of user virtualization is one area where there is still considerable room for growth. Access this exclusive resource to learn how user virtualization can extend the value of your data center.

(WHITE PAPER)

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Advanced Server Virtualization Interactive Classroom

by Dell and VMware

March 2011 - (Free Research) It's easy to get started with virtualization, but it takes a lot of work to create a true virtual infrastructure. The Advanced Server Virtualization Interactive Classroom covers these steps -- and some pitfalls you may encounter along the way.

(RESOURCE CENTER)

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What is Virtualization?

by Dell and VMware

May 2009 - (Free Research) In the traditional IT approach, every new software application required a new server. This added costs to every project and deployment took days to weeks. This also drove server sprawl. Watch this demo for an animated explanation of how virtualization addresses common data center challenges.

(VIDEO)

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Agent vs. Agentless Backup: Top Criteria to Evaluate

by Acronis

February 2012 - (Free Research) As visualization becomes more widespread throughout data centers, the need to explore different backup solutions becomes more critical. View this webcast to learn how agentless backup can benefit your dynamic, virtualized data network.

(WEBCAST)

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Small and Midsize Business Virtualization for the Real World.

by Dell and VMware

December 2011 - (Free Research) Discover the many real-world benefits that virtualization offers your business, including simplified IT management, accelerated productivity, improved disaster recovery and more. Access this resource to find out how you can start realizing these benefits today.

(WHITE PAPER)

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Four Things Your Server Could Tell You

by McAfee, Inc.

April 2012 - (Free Research) Assessing and upgrading that server your probably the right thing to do, but your company doesn’t want to invest more money into it. And, managing systems like this can be costly. If only your server could talk and let you know if all is well or if some changes are required.

(WHITE PAPER)

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Gartner: Five trends that will affect your cloud strategy

by ComputerWeekly.com

April 2012 - (Free Research) Businesses need to keep a close eye on the evolution of cloud based services to avoid wasting money and missing out on business opportunities.

(ANALYST BRIEF)

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